Customer Support Associate | Dutch & English
Posted on September 5, 2025
Utrecht
Dutch
Posted on September 5, 2025
About this role
As a Customer Support Associate | Dutch & English, you’ll be the friendly expert helping both Dutch and English-speaking users get the most out of our client’s smart software. Your support will directly impact customer satisfaction and help strengthen their presence in Dutch-speaking markets.
What you'll do
What you'll do
- Respond to customer questions via chat, email, and phone — always aiming for speed and clarity
- Guide new clients through a smooth onboarding journey
- Lead training sessions to help users work smarter with the platform
- Gather feedback from Dutch-speaking customers to share with internal teams
- Contribute to team projects and knowledge sharing to improve processes and outcomes
Requirements
What we’re looking for
You enjoy helping people, solving problems, and making sure users feel truly supported — even on busy days. If you're organized, communicative, and care about creating great experiences, this role might be a perfect fit.
You’ll shine in this role if you have:
You enjoy helping people, solving problems, and making sure users feel truly supported — even on busy days. If you're organized, communicative, and care about creating great experiences, this role might be a perfect fit.
You’ll shine in this role if you have:
- At least 1 year of experience in a support or other customer-facing position
- Fluency in Dutch - at least C1 level - with confident English to work across teams and clients
- Strong organizational skills and the ability to juggle multiple priorities
- A customer-first mindset, with genuine enthusiasm for helping others succeed
- A proactive and curious attitude, with a collaborative spirit and sense of ownership
Salary
€2900-€3200 per month
The company
Our client is a rapidly growing software company helping event and production teams around the world stay organized and in sync. Their cloud-based platform supports everything from gear tracking to crew planning — used in over 70 countries for everything from small shoots to large festivals.
With offices in the Netherlands and Canada, their 100+ team members come from 30+ nationalities. The culture is open, international, and built on curiosity, ownership, and collaboration.
With offices in the Netherlands and Canada, their 100+ team members come from 30+ nationalities. The culture is open, international, and built on curiosity, ownership, and collaboration.
Application Procedure
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